Terms of Service

Last Updated: November 30, 2025

1. Acceptance of Terms

By accessing Zedly.ai ("the Service"), you agree to be bound by these Terms. If you do not agree, do not use the Service. We reserve the right to refuse service to anyone for any reason at any time.

2. Service Description: "Vault" vs. "Desk"

Zedly provides two distinct data environments:

The Vault (Cold Storage)

A long-term document storage repository.

The Active Desk (Ephemeral Intelligence)

A temporary processing environment for AI analysis.

You acknowledge that:

  • Files in the Vault are encrypted at rest.
  • Files on the Active Desk exist in ephemeral memory (RAM) and are not permanently retained in that state.
  • Hibernation: When you "Hibernate" a project, vectors are deleted. You are responsible for re-indexing (waking up) the project to query it again.

3. Fair Use Policy ("Unlimited" Storage)

"Unlimited Secure Vault" is defined as storage for standard business documentation.

Permitted Files:

PDF, DOCX, TXT, CSV, MD, PPTX, XLSX.

Prohibited Files:

Video files (MP4, MOV), System Backups (ISO, IMG), Executables (EXE), and Illegal Content.

The "Media Cap"

Accounts utilizing the Vault primarily for non-document media storage are subject to a strict 1TB limit.

Excessive Use

We reserve the right to throttle or terminate accounts that exceed 20TB of storage without a dedicated Enterprise agreement, or that jeopardize the stability of the Service.

4. Code Agents & Python Sandbox (Business Plan)

Zedly allows users to execute Python code via our "Code Agents."

  • No Warranty on Output: You acknowledge that Zedly executes code generated by AI. We do not guarantee the accuracy of charts, graphs, or mathematical calculations produced by these agents.
  • Security: Code execution occurs in a sandboxed environment without internet access. You agree not to attempt to break out of this sandbox or execute malicious code.

5. Right to Refuse & Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including but not limited to:

  • Violation of these Terms.
  • Non-payment of fees.
  • Abusive behavior towards support staff.

At Our Sole Discretion

We reserve the right to refuse service to any customer if we determine that your use of the Service creates a financial burden (e.g., negative margin due to excessive compute/storage usage) or legal risk to Zedly.

6. Limitation of Liability

To the maximum extent permitted by law, Zedly.ai shall not be liable for:

  • Any indirect, incidental, or consequential damages (including lost profits or data).
  • AI Hallucinations: Errors, inaccuracies, or offensive content generated by the AI models. You should never use Zedly for professional legal, medical, or financial advice without human verification.
  • Beta Features: Any data loss associated with features labeled "Beta" or "Experimental."

If you have any questions about these Terms, please contact us.